Refund Policy

RedLightAD is operated by M N M MARKETING LTD ("we", "us"). We charge advertisers only for advertising and visibility products on the Platform, such as Premium profiles, featured placement (including Spotlight and VIP), boosts, and similar promotional features. All of these are digital services; we do not sell physical goods.

We do not offer, arrange, broker, or take payment for any services described in advertisements, we do not pay out money to advertisers, and we take no commission. Any payment for services described in an advertisement is made directly between the advertiser and the visitor and is outside the scope of this policy.

• Advertising products (such as Premium profiles, featured placement, Spotlight, VIP and boosts) are digital services that start immediately once activated. For that reason, payments are non-refundable once the product has been activated, except in the cases below.
• We will refund: (a) duplicate charges; (b) charges for a product that could not be activated due to a technical fault on our side; (c) unauthorised charges; and (d) any case where a refund is required by applicable consumer law.
• Refund requests must be sent to support@redlightad.com within 14 days of the charge. We answer every request within 5 business days. Approved refunds are returned to the original payment method.
• If we remove an advertisement for breach of our Terms of Service, no refund is given.
• Unused time on cancelled subscriptions or recurring plans is not refunded. You can cancel auto-renewal at any time from your dashboard; cancellation takes effect at the end of the current period.

Email support@redlightad.com with the subject line "Refund Request" and include:

• The email address registered to your account
• The date and amount of the charge
• The product purchased
• The reason for your request

We answer every request within 5 business days. Approved refunds are returned to the original payment method; your bank or payment provider may take additional time to show the refund on your statement.

Recurring plans renew automatically at the end of each period. You can cancel auto-renewal at any time from your dashboard. Cancellation takes effect at the end of the current period, and your product stays active until then.

If you have a billing issue, please contact us at support@redlightad.com first. Most issues can be resolved quickly and directly. This does not affect your right to contact your bank or card issuer.

Chargebacks that are found to be fraudulent may result in suspension of the account concerned.

The name that will appear on your card statement is shown at checkout and on your payment receipt. If you do not recognise a charge, please check your purchase history in your dashboard or contact us at support@redlightad.com.

Nothing in this policy affects any rights you have under applicable consumer protection law.